Employee Assistance Programs (EAP)
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The Team

All consultants within the COGNITION team are registered with the Psychology Board of Australia and bring with them a breadth of experience. The team consists of psychologists of different ages and backgrounds, who have a range of interests and expertise, so that we may offer a comprehensive service to our clients. We encourage our clients to work with the psychologist who provides the “best fit”.

We have a mix of male and female practitioners, with a range of interests and expertise, to offer a comprehensive service to our clients. We encourage our clients to work with the psychologist who provides the “best fit” for them, so that they are comfortable in working together to address presenting problems.

At COGNITION, our psychologists adhere to the codes of ethics of the Australian Psychological Society and the Institute of Private Practising Psychologists (IPPP). Each holds membership of appropriate professional bodies and demonstrates commitment to on-going professional development.


Denise Keenan

Denise Keenan

Managing Director

Dr Denise Keenan, PhD, has been registered as a Psychologist since 1986 and has been in private practice as the Managing Director of COGNITION since 1991. Her work has been divided between organisational consulting and individual consultations for clinical and general psychological issues. She has extensive experience in conducting consultations to address well-being issues and also in diagnosing, treating and reporting on psychological conditions, especially those associated with work-related psychological stress and trauma. She utilises a range of therapeutic methods including Cognitive Behaviour Therapy (CBT), Acceptance and Commitment Therapy (ACT) and Eye Movement Desensitisation and Reprocessing (EMDR), amongst others. Denise sees clients through Employee Assistance Programs (EAPs), she accepts work injury, third party, Medicare and private health referrals. She is known for her practical, thorough and compassionate approach.

Denise holds an endorsement as an Organisational Psychologist and her organisational consulting experience includes training and facilitation, coaching, analysing organisational difficulties and designing and implementing intervention programs. She is accustomed to working with senior executive, management, supervisors and general staff across a broad range of industry sectors.

Denise’s particular practice interests are:

  • Prevention, management and treatment of workplace injury, especially psychological injuries
  • Work health and safety, including organisational safety culture and psychosocial influences on safety behaviour. She has sound experience in working on applied safety projects and has worked as a Subject Matter Expert on multidisciplinary project teams focused on operational excellence and safety.
  • Crisis leadership and managing the psychosocial aspects of organisational crisis
  • Early intervention for psychological trauma from both individual and organisational perspectives. Implementing proactive programs for organisations where there is a foreseeable likelihood of the occurrence of traumatic events. Treatment for individuals suffering from traumatic stress injuries.
  • Provision of coaching for individual managers and working with senior leaders.
  • Provision of specialised staff and executive support programs, including Psychological Health Surveillance Programs.
  • Addressing life transitions, in particular preparing for retirement and coping with ageing parents

Denise holds membership of multiple professional organisations, including the Australian Psychological Society (APS) and College of Organisational Psychologists. She is an active contributor to the psychology profession, and spent many years as the President (and Life Member) of the Institute of Private Practising Psychologists. She is frequently asked to present at conferences, including giving key note addresses.

Karen Osborne

Karen Osborne

Psychologist, Associate

Karen holds a long-term Associate role at COGNITION and is well-respected. She has earned Master’s degrees in Organisational Psychology and Clinical Psychology, and has AHPRA endorsement and APS College membership in each of these areas of practice. She has been registered to practice as a Psychologist since 2009.

Karen’s approach to working with people is personal and tailored to meet individual needs. Using techniques from Cognitive Behaviour Therapy (CBT), Acceptance and Commitment Therapy (ACT), Mindfulness, Eye Movement Desensitisation and Reprocessing (EMDR), Psychodynamic Psychotherapy and others, she connects with people and draws creatively on an eclectic treatment approach to promote change. Karen brings a sense of calm, curiosity, humour and wisdom to her work and welcomes those experiencing stress, depression, anxiety, trauma, grief, loneliness, anger, conflict (workplace or personal), communication difficulties, the effects of serious disease or ageing, end of life matters and difficulties with employment transition.

Karen’s organisational work sees her providing focussed and goal-directed coaching for management and executives. She is a skilled trainer and facilitator. In addition, Karen holds accreditation as a Mediator and is a full member of the Resolution Institute (formerly IAMA and LEADR). This allows her to offer workplace conflict services, including mediation, conflict coaching, team interventions and cultural reviews.

Karen holds membership of a range of professional bodies, including the Australian Psychological Society (APS) and Colleges of Clinical and Organisational Psychologists, and is a Certified Professional Member of the Australian Human Resource Institute (AHRI).

Karen’s particular practice interests are:

  • Assessment and treatment of broad range of psychological conditions
  • Managing workplace-based conflict
  • Addressing unhelpful communication behaviours (managers and staff)
  • Change leadership
  • Management coaching
  • Addressing issues of loss and grief and end of life with individuals and also with organisations
  • Team interventions (e.g., team culture reviews)
  • The role of empathy in relationships and wellbeing
  • Career development, vocational assessment and career counselling services
Sandra Douglas

Sandra Douglas

Psychologist, Associate

Sandra has a wealth of practical experience as a psychologist, having first registered to practise in 1994. She holds an Honours degree in psychology and a Diploma in Hypnotherapy. Sandra studied towards a Master of Psychology (Clinical), completing all bar the thesis requirement. She continues to be active in her professional development, and prefers to attend practical, skills-based workshops where she learns knowledge and skills that she can put to immediate use with her clients.

Sandra also brings background knowledge and skills that help set her apart from many practitioners. For example, she has held a number of positions as a rehabilitation consultant, including for a number of years with SAPOL. She has extensive experience in the provision of return to work services, vocational assessments and assessing the needs of injured workers and their employing organisations.

As a psychologist, Sandra has practised with adults, adolescents and organisations. Sandra enjoys working with individuals presenting with general and clinical conditions and has an interest in the link between gut health and mental health and the neuroscience behind psychological practice. She has a caring approach towards the individuals with whom she works, drawing on a range of therapeutic techniques to help people achieve their best outcomes. For example, Sandra may employ Cognitive Behaviour Therapy (CBT), Acceptance and Commitment Therapy (ACT), Mindfulness, Schema Therapy and Eye Movement Desensitisation and Reprocessing (EMDR), to name a few.

Sandra also enjoys conducting group work, and she has solid experience in running facilitated group sessions and other worksite interventions following traumatic or distressing events.

Sandra’s particular practice interests are:

  • Anxiety disorders including phobias and PTSD
  • Mood disorders
  • Habit disorders
  • Chronic pain
  • Parenting skills
  • Interpersonal and coping related difficulties, including building self-esteem and confidence
  • Facilitating workplace interventions that support coping and well-being

Sandra has been a valued, long-term Associate with COGNITION. Sandra sees individuals referred under Medicare or private health. She enjoys assisting individuals who have a work injury or Third Party claim and she has sound experience in working with individuals who seek help through Employee Assistance Programs.

Kathleen Wright

Kathleen Wright

Psychologist, Associate

Dr Kathleen Wright graduated with a combined Master of Clinical Psychology and Doctor of Philosophy. She holds membership with the Australian Psychological Society and is undertaking the Clinical Registrar program. She has been registered to practice as a Psychologist since 2012.

Kathleen enjoys working with young people, children and their parents. Her PhD thesis evaluated whether Mindfulness-Based Cognitive Therapy for Children (MBCT-C) could prevent anxiety and depressive symptoms and improve attention, for upper primary school children.

Kathleen’s also is skilled in her work with adults. She provides individual consultations to address a variety of clinical issues, general well-being difficulties, and distress associated with workplace concerns. Her approach to provision of therapy is client-centred, and evidence-based and she enjoys using a range of treatment types, including Cognitive-Behavioural Therapy (CBT) and Acceptance and Commitment Therapy (ACT).

Since joining COGNITION in 2018 in an Associate role, Kathleen has been much in demand. Kathleen provides services through Medicare and private health, Employee Assistance Programs, and the work injury system. Kathleen is keen on supporting and encouraging clients to take an active approach to managing their well-being and is well-known for her calm, considerate and warm-hearted approach.

Kathleen’s particular practice interests are:

  • Prevention and treatment of depression and anxiety in adults, adolescents, and children
  • Helping clients develop a strengths-based approach to improving their mental health and wellbeing
  • Integrating mindfulness-based practices into therapy
  • Self-compassion, self-esteem, and confidence-building
  • Integration of mental and physical health, including recovery-based models of change

Kathleen combines her work as an Associate at COGNITION with her role as a Visiting Research Fellow at the University of Adelaide, and part-time work as a Research Assistant within the Health Policy Centre at SAHMRI. Prior to qualifying as a Psychologist, Kathleen had a 10-year career in Brand Management (Marketing), working for multi-national companies in Australia and the United Kingdom and her varied employment background lends itself well to assisting COGNITION clients with a range of concerns.

Rebecca Lofthouse

Rebecca Lofthouse

Provisional Psychologist

Rebecca is registered as a Provisional Psychologist and describes her approach to work as empathic, attentive and sincere. She is practical and down-to-earth and, as such, has purposefully elected to complete her final training as a psychologist through an intern program (aiming to complete mid-2021) rather than solely through an academic route. Having said this, Rebecca currently holds a Bachelor of Health Science Honours (Psychology), from the University of Adelaide and a Bachelor of Applied Science (Psychology), from RMIT University.

Rebecca has a strong interest in mental health and the influence an individual’s experiences have on their psychological wellbeing. This interest has grown exponentially through her diverse professional and personal pursuits. In addition to her 2 days a week at COGNITION (Wednesday and Thursday), Rebecca works as a Provisional Psychologist in a forensic setting where she provides suicide risk assessment and psychological intervention to individuals presenting with complex mental health issues.

Rebecca favours use of evidenced-based intervention strategies and modalities, such as Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Schema Therapy and trauma-informed practice. She enjoys working collaboratively with individuals and seeks to teach adaptive coping strategies and encourage personal strengths, so that people achieve positive outcomes. In addition, Rebecca has skills in goal-setting, problem solving, identifying and addressing substance misuse and building more effective interpersonal skills. She has experience in developing and facilitating psychological skills groups (e.g., in areas of mental health awareness and suicide and self-harm training).

Prior to working as a Provisional Psychologist, Rebecca held clinician roles in a variety of community-based organisations providing individual and group-based interventions to offender populations for targeted issues (e.g., domestic violence, sex offences). She has also worked as a Telephone Crisis Support Worker with Lifeline and a Support Worker in an organisation focused on addressing drug and alcohol behaviours and associated mental health and social wellbeing issues.

Rebecca’s particular practice interests are:

  • Working with individuals suffering from stress, anxiety, depression and trauma
  • Addressing addictive behaviours through enhancing motivation to change, harm minimisation and relapse prevention strategies
  • Working with people who are struggling to adjust to, or make sense of, recent changes, such as in their employment, interpersonal relationships, or physical health
  • Helping people build more effective interpersonal skills
  • Assisting young adults navigating professional challenges and establishing professional identities

Office Support

Mandi Tilley

Mandi Tilley

Practice Manager

Glenda Ward-Murcott

Glenda Ward-Murcott

Bookkeeper and accounts

Ang Brown

Ang Browne


Elle Escalante

Elle Escalante


Additional Services

Sorel Coward

Sorèl Coward


Sorèl is an Accredited Social Worker and mental health clinician and has spent nearly thirty years of her life in the community, welfare, and mental-health sectors. This is reflected in her diverse educational background, which includes an undergraduate degree in Systematic Theology and Philosophy, a graduate degree in Health Sciences with Psychology Honours, and more recently, a post-graduate Master’s degree in Social Work.

Sorèl’s vocational background is as unique as her academic achievements. She spent time in the Royal Australian Navy and the NSW Police Service. She worked for ten years as an Anglican Priest. She also worked as a community mental health practitioner, assisting socially disadvantaged clients with severe and complex mental-health presentations.

Sorèl is unique at COGNITION, in that she previously worked in the organisation as a provisional psychologist, returning some years later as a consultant, after having completed her social work qualifications. When not working at COGNITION, Sorèl works in her own private practice, principally in the gender and sexually diverse (GSD) sector, as a clinician and also in organisational policy development and training.

At COGNITION, Sorèl is engaged as a specialist consultant to provide psycho-social, relational, vocational, and clinical interventions for individuals, families and friends who need help in relation to gender and/or sexual diversity and identity issues.

Sorèl is a member of the National LGBTI Health Alliance, the Australian and New Zealand Professional Association for Transgender Health (ANZPATH), the World Professional Association for Transgender Health (WPATH), and the Australian Association of Social Workers. Sorèl works within a professional structure that requires her to work under Clinical Supervision and undertake extensive continuing professional development on an annual basis.

Sorèl has a warm and approachable manner. She prides herself in being empathic and compassionate. She is a valued member of COGNITION.