Conflict occurs wherever people are. At COGNITION the approach to resolving workplace conflict is non-judgemental, unbiased and non-partisan. Individuals participating in mediation can expect to be treated with respect and empathy, and be offered a safe and confidential service designed to provide solutions that benefit all who participate.
The mediation process employed has been designed to enable parties to reflect on their experience, re-evaluate the circumstances and wherever possible restore effective communication and working relationships. Our team is also able to provide training in conflict resolution skills and coaching of individual managers to improve their confidence and ability to manage tensions in the workplace.